Refund Policy for capitalcollectionsfresno.com
Last updated: November 20, 2025

At capitalcollectionsfresno.com, we process payments related to debt collection activities, outstanding account balances, certain service fees, and payments associated with the operations of Capital Collections, a division of Steven R. Hrdlicka, P.C., A Professional Corporation. Due to the nature of these transactions, refunds are limited and may not be available once funds have been applied or services have been rendered. This policy explains when refunds may be issued.

1. Payments Toward Outstanding Debts
Payments submitted on capitalcollectionsfresno.com to satisfy or reduce a debt are not eligible for refunds. Once processed, funds are applied to the account balance and cannot be reversed, as they are forwarded to the appropriate creditor or applied to the outstanding account. If you believe a payment was made in error, you may contact us for an account review, but refunds cannot be guaranteed.

2. Payments for Legal Services
If legal services are involved in your matter, payments for those services—including retainers, hourly fees, flat fees, filings, and related legal work—are generally non-refundable once work has begun.

Retainers: Retainer payments are held in a client trust account as required by law. Any unused portion may be refundable depending on the terms of your fee agreement and applicable regulations. Fees already earned and costs incurred are not refundable.

Flat Fees: Flat-fee payments are non-refundable once preparation or work on the matter has begun.

Hourly Billing: Payments for hourly services covering completed work are not refundable.

If you believe a billing error has occurred, you may request an account review.

3. Duplicate or Unauthorized Payments
Verified duplicate payments, mistaken payments, or unauthorized transactions may be refundable after investigation. Contact us immediately if you believe this applies to your situation.

4. How to Request a Refund Review
To request a refund review or report a payment issue, contact us at:

Support Email: info@srhcc.com
Support Phone: 559-485-2127

To assist in the review, please provide your name, account or case number (if available), the date and amount of payment, and the reason for your request.

5. Processing of Approved Refunds
Approved refunds will be issued to the original payment method. Banks or card processors typically take 5–10 business days to complete the return. Refund requests that do not meet the criteria in this policy may be denied.

6. Compliance
This policy follows applicable federal, state, and professional regulations governing debt collection practices, financial ethics, and trust-account requirements.